Accelerating CX in the Contact Center
Tulsa, Oklahoma – April 1, 2020 –Waterfield Technologies (WTI), a leading enterprise software and professional services organization providing voice and conversational AI solutions that drive customer engagement, today announced the acquisition of Forty 7 Ronin, a rapidly expanding industry leader in customer experience (CX) solutions that boost business performance. Forty 7 Ronin brings decades of collective voice and multi-channel consulting services focused on contact center transformation.
Born out of the Interactive Voice Response (IVR) industry, Forty 7 Ronin offers contact center consulting services utilizing the voice channel to achieve deeper customer engagement. With a proven methodology for designing and deploying enterprise solutions and extensive expertise with the Genesys platform, they have assisted customers in reaching their CX business goals.
Continuing to lead with a best of breed, platform-agnostic approach, Waterfield and Forty 7 Ronin will offer a comprehensive suite of contact center solutions and services. Waterfield leverages an unparalleled team of industry experts and an extensive ecosystem of solution partners to deliver solutions that best fit a customer’s specific business needs. Whether businesses are focused on complete digital transformation within their contact center or simply adding a key piece of technology to support broader service initiatives, Waterfield Technologies’ consulting services and technology solutions deliver real business results.
“We believe that the addition of the Forty 7 Ronin team will mutually benefit customers with a comprehensive approach to transformational solutions in the contact center. We are excited to have the highly experienced team join the Waterfield organization. Combined we will further enhance our expertise around industry contact center platforms, expanding our partner network and add to our deep development and deployment capabilities to continue to deliver on customer expectations.’ said John Marino, CEO of Waterfield Technologies.“
Together the combined organizations will continue to push the envelope, delivering proven customer experience through contact center consulting and delivery services across every major industry vertical.
- Strong legacy of customer success across the contact center industry
- Deep expertise of Genesys Cloud solutions for the contact center
- Proven methodology for design and deployment of multi-channel automation services including voice, chat, email, SMS and outbound notifications
- JumpStart services for Genesys Cloud through, available through the Genesys AppMarket
Waterfield Technologies and Forty 7 Ronin together will bring a new level of integration services for contact center technologies across the industry. With over 100+ years combined experience, our deep understanding of contact centers enables our teams to understand the challenges facing the industry and are relentlessly focused on delivering customer success. We are equipped to deliver comprehensive solutions that drive real business results with best of breed technologies.
About Waterfield Technologies
Waterfield Technologies is a leading enterprise software and professional services firm providing customer experience solutions for organizations around the globe. Our experience and technical capabilities put mission critical applications in the hands of customers using rapid deployment methodologies and the ability to adapt applications to an ever-changing business landscape.