Technology without knowledge is useless. Artificial Intelligence (AI), Speech IVR, Natural Language … their impact is in the expertise that backs them. Knowing how to bring that technology to bear and who to partner with in order to succeed is a critical part of our offering. We can deploy virtual agents, incorporate machine learning, mine data and analytics, and utilize numerous technologies to optimize your performance and enrich your customer experience.
We can tailor and support an entire ecosystem dedicated to effective customer engagement with positive business outcomes, utilizing a full menu of capable solutions:
Optimizing the technology you have or recommending new tech, we can map out an ideal customer experience plan and provide the means to get there
Prototype your speech model, quickly, and at low cost / low risk to validate your use case, test technical feasibility, and identify areas of opportunity before making a full investment.
Optimize your customers’ self-service efficiency with intelligent technology that keeps customers engaged.
Your platform is important, but it’s the experience your platform enables that delivers true value. Promote a combination of art and science to build a system that feels natural and delivers a real human experience from beginning to end.
Developing the right persona for your system ensures your customer experience will feel like your brand and, as a result, an extension of all your other communication efforts.
Listening to your customers’ experiences and using collected data to fine-tune design can make a great system even better.
Technology is constantly evolving. Understanding your options and selecting the right mix of solutions is critical to achieving your KPIs.
Design, track, and report on the performance metrics that move the needle on what matters to you to prove your business case and prioritize additional enhancements.
Get access to a full range of resources and advice on evolving technologies, opportunities to increase platform performance, and expertise to create engaging customer experiences.
We don’t work alone. We add industry leaders and innovators to your team, solving your challenges with an impressive ecosystem of technology and capabilities from trusted resources.
We are led by unique specialists across every facet of AI and Voice technology. Insights from these experts can make a difference on a daily basis. Find them here:
It’s been a year since OpenAI released ChatGPT to the world and sent everyone into a frenzy. What is it? How does it work? How could it work for my...
Read MoreChatGPT, the research chatbot released for public use by OpenAI has reignited discussions on the power of conversational AI and left many CX leader...
Read MoreAt Google’s annual developer conference, Google I/O, much of the keynote was dedicated to advances in conversational AI. The segment was spli...
Read More See AllSign up to receive weekly insights on industry hot topics, conversational AI strategy and more in our e-newsletter crafted for business leaders like you. You’ll also be first to know of upcoming Waterfield Tech-hosted events (which you won’t want to miss). Of course, your email address is safe with us; we will not share it.
