Increased performance
at a reduced cost

Flexible support services for every contact center

We understand your business success rests on keeping your contact center investments up and running, while rapidly adapting to changing customer and business needs. The Managed Services Program from Waterfield Technologies ensures you stay connected with your customers, driving productivity while lowering your operational costs.

Available for on-premise, cloud and hybrid solutions, Waterfield’s Managed Services Program gives you access to a full range of expert resources and advice on evolving technologies, opportunities to increase platform performance and creating engaging customer experiences.

Focused on your future success

Choose a managed services team that operates like a business partner.

  • Monitor, identify and resolve incidents before they affect your customers with preventative and proactive system maintenance

  • Dedicated technical account manager provides expert advice and oversees the health of your contact center environment

  • Supplement your team with a full complement of skillsets including VUI designers, business and technical analysts, engineers, voice technicians and project managers

  • Bundled hours provide the flexibility to optimize your contact center and ensure alignment with strategic goals

  • Continually tune your environment for stability

  • Annual strategy and alignment sessions build a comprehensive, implementable roadmap setting the stage for successful solutions

  • 24/7 hotline access

We’re here to help. Talk to us to learn more.

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