at a reduced cost
Flexible support services for every contact center
We understand your business success rests on keeping your contact center investments up and running, while rapidly adapting to changing customer and business needs. The Managed Services Program from Waterfield Technologies ensures you stay connected with your customers, driving productivity while lowering your operational costs.
Available for on-premise, cloud and hybrid solutions, Waterfield’s Managed Services Program gives you access to a full range of expert resources and advice on evolving technologies, opportunities to increase platform performance and creating engaging customer experiences.
Benefits of managed services for your contact center
Services to meet your specific business needs
Waterfield Managed Service offerings provide a variety of options based on your specific business needs. Our enhanced solutions provide management and proactive monitoring of all aspects of your contact center infrastructure, from application management to full end-to-end management and support. We offer multiple tiers of support as well as custom support alternatives should your business require additional items not covered in our standard offerings.
Support Plus Services