Effective and Superior Contact Center Services
Waterfield Technologies offers a full array of Contact Center services from solution consultation, design, development and configuration through installation and deployment. Over 25 different Fortune 100 companies can attest to our skill and commitment.
We offer voice solutions for all significant technology components in the enterprise contact center. Our tailored offerings help manage customer interactions efficiently and effectively, while improving the operational competency of voice interactions.
CC Infrastructure
Deliver solutions for every major need: ACD, IVR, ASR, TTS, WFM, speech analytics, reporting and analytics.
IVR
Create and support user-friendly, highly functional interactive voice applications.
Management and Support
Supply dedicated support and maintenance for your contact center applications.
Workforce Optimization
Ensure effective planning, scheduling and contact center resource management.
CTI
Provide data rich screen pops specific to customer directly to the best agent.
