Discover the possibilities
Delight customers and drive more value into every interaction
Waterfield Technologies holds a unique position in the contact center market: 100 years combined contact center experience with the ability to anticipate and deliver on customer expectations in every phase of the customer journey.
That means navigating the big changes that come with migrating to the Cloud, incorporating artificial intelligence into each customer engagement, the ability to see self-service transactions with visual Interactive Voice Response (IVR) mobile solutions to simply adding the ability to quickly collaborate with customers through content sharing.
Ensure customer success at every stage of the lifecycle
Waterfield provides a full suite of design, implementation, project management and consulting services that quickly turn your investment into a differentiator, giving you an edge over competition.
This joint engagement provides an opportunity for our team of experts to assess and uncover areas of opportunity for incorporating new technologies like visual IVR, collaboration, artificial intelligence or simply to discover quick hit areas to improve a caller’s experience with speech or natural language self-service. We evaluate the total overall impact and ROI for implementing.
Design and implementation
Waterfield provides the best design services in the industry, creating unique personalized applications that align with the customers brand and culture of service while accommodating the customer’s behaviors, preferences and needs. The development and implementation process puts that design into practice, taking advantage of proven deployment methodology with the tools and technology integration components to accelerate that deployment.
Application and software support
Ongoing support for applications and software is critical to continued growth and maintenance. Our support team brings a collaborative approach to maintaining your solutions, providing upgrades, delivering technical support and offering tuning as required.
Waterfield also offers a wide range of outsourced managed services in support of our contact center solutions, allowing customers to focus on their core competencies and internal objectives. Our managed service offering lowers the risk of deploying new contact center technologies by leveraging our expertise and system management practices.