Multi-factor authentication for every voice
Accurate authentication in real-time
Multi-factor authentication technologies such as voice biometrics, phone printing and tone printing work together to quickly and accurately evaluate caller interactions in real-time providing a secure and optimized experience.
Whether callers choose to self-serve in the Interactive Voice Response (IVR) system with voice or touch-tone or choose to speak with an agent, the caller’s credentials follow their journey.
Passively learn, measure and analyze each caller’s unique physical and behavioral voice characteristics to verify your callers’ identity and flag known fraudsters. Ground-breaking technology eliminates background noises, focusing exclusively on the caller’s voice and quickly identifying a wide range of attacks including voice morphing, recorded voices, as well as synthesized and simulated voices.
Go beyond ANI/CLI validation with phone printing technology that provides complete coverage over any device type. With over 1,300 factors analyzed, accurately determine the caller’s device type, geo-location, and carrier to verify legitimate callers and deter malicious attacks.
Tone printing equips the contact center with the means of learning and storing a customer’s keypress cadence, establishing patterns unique to each caller. Comparing these tone-based signals against known customer patterns authenticates both the caller’s device and behavior and detects fraudulent robotic dialing and account takeover patterns.