The emergence of new technologies and changing consumer attitudes are creating a real challenge for enterprises striving to provide excellent customer service. Staying abreast of the latest developments in consumer trends helps, but dealing with these changes within the confines of your Contact Center capabilities can be difficult.

Waterfield Technologies can provide strategic consultants who are experts in building and optimizing applications that improve customer experience and integrate into your business and technology environment.  We are well practiced veterans, experienced in completing an assessment of your Contact Center requirements and creating and assembling a suitable strategic roadmap for your company.  Waterfield is a leader in customized IVR, speech recognition, PCI payment processing and CTI applications.  We are also skilled in RFP assessment and assistance.

Whether your business is contemplating the need for a new Contact Center, want to improve an existing Center or simply need to introduce a new service or solution, our consultants have the experience and resources to respond.

• Waterfield experts analyze operational, agent and end-customer data to gain a full picture of your organizational effectiveness.
• Consultants identify the steps to meet your objectives and provide specific directions on where to focus your management, applications and investments.  Solutions might include enhancing self-service applications, improving inbound and outbound points of contact and/or suggesting appropriate workforce management applications.
• Waterfield engineers and Contact Center specialists design, install, implement and provide training for the solution.

Taking an end-to-end look at your operations, Waterfield Technologies consultants can help you optimize the performance, capabilities and value of your Contact Center operation to better achieve your business objectives.