Winning at customer experience transformation 

Passion for the customer journey

As a leading technology integrator, Waterfield Technologies is passionate about helping our clients transform their legacy contact center technologies into modern digital powerhouses.  Our suite of software and service offerings simplify old, complex integrations with enterprise cloud technologies, creating satisfying experiences and unleashing employee productivity.

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Your guide for contact center transformation

Waterfield presents innovative omnichannel software and professional service solutions to organizations worldwide.  Guided by our rapid deployment methodology, we put our experience and expertise in all things contact center to work for our customers, delivering mission critical applications that power experience and performance.  And with certifications across key industry manufacturers including Aspect, Avaya, Cisco and Genesys, our global delivery team is poised to create high-quality business solutions that meet your unique business needs.

Innovative solutions for every customer

With thousands of successful solutions under our belt, we know what it takes to span verticals.

  • Banking

  • Education

  • Energy and utilities

  • Government

  • Healthcare

  • Insurance

  • Retail

  • Telecommunications

  • Transportation

  • Travel and hospitality

Our Leadership Team

Steve Kezirian

President and CEO

Mark Osen

COO

vladimir babiuc

Vladimir Babiuc

VP, Finance and Accounting

Evan Jones

Chief Customer Officer

Howard S. Leary II

VP, Solutions Consulting

Board of Directors

Richard R. Waterfield

COB, CEO
Waterfield Enterprises

J. Randall Waterfield

COB, CEO
Waterfield Group

John Marino

CEO, Founder    VoiceFoundry

David Sandberg

CIO, Founder
Red Oak Partners

Rick Brown

CFO, Waterfield Group

Ready to learn more? Let‘s talk.

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