Our Partners

Waterfield Technologies partners with industry leaders to deliver exceptional results

We select our partners carefully to be sure they meet our standards of excellence and provide the very latest technology to meet your needs

Best in Class

Aspect, Avaya, Blueworx, Genesys, IBM – the names represent the top leaders in the Contact Center world.  We work closely with these recognized industry leaders to deliver the most reliable and relevant products.

Waterfield Technologies is a full service solution provider offering comprehensive Contact Center services from scoping, design and architecture to development, delivery and support.  We’ll help you select the most appropriate partner and will provide assistance from pre-sales through training.

Deep Expertise with Leading Platforms

We have a proven track record of working with all of the major industry players.  In an effort to satisfy various needs within their business model, many Contact Centers end up using a variety of product lines.  We can help you navigate this complex environment to understand how to best utilize the components you have and ensure that they are working together.

Our Experience Works for You

Our team of Contact Center professionals have deployed hundreds of solutions and are intimately familiar with all leading technologies.  We have the vision to help you deliver the stand-up services your business needs and deserves.

Put the Waterfield Technologies team to work for you. Contact us.


Aspect is a global leader in consumer engagement solutions, equipping enterprises with the tools and technologies needed to design customer experiences that serve today’s demanding clients across multiple channels of communication. Waterfield Technologies, the only Master Reseller of the Aspect CXP platform, is a certified distributor of all Aspect products including CXP, Unified IP, Zipwire and the suite of Workforce Optimization solutions -Quality Management & Recording, Work Management, Performance Management, Speech Analytics and Desktop Analytics.


Blueworx helps companies create significantly better customer experiences — experiences that create long-term loyalty while driving immediate operational efficiencies. A division of Waterfield Technologies, Blueworx is an Interactive Voice Response platform that is designed to deliver the highest level of performance, security, reliability and scalability. Formerly WebSphere Voice Response, Blueworx incorporates more than 20 years of IBM heritage. The team consists of industry veterans with more than 100 years of combined expertise in voice and mobile application design, delivery and infrastructure support.

Chrysalis Software

Chrysalis Software consists of a team of professionals who have decades of combined experience implementing Avaya contact center products. As a front-runner in the Contact Center software market, Avaya offers highly reliable, intelligent and scalable solutions that help businesses develop an exceptional customer experience, build customer loyalty, reduce costs and compete more effectively. Chrysalis, a division of Waterfield Technologies, has the expertise and knowledge to build innovative solutions around Avaya technology for your business.


Genesys is a global omnichannel customer experience and Contact Center solution leader.  Waterfield Technologies, a bronze partner, delivers the Genesys Customer Experience (CX) Platform to companies who wish to build lasting customer relationships with transformative business results by giving complete visibility into all customer activity across all voice and digital channels. Over 4,700 customers in 170 countries use Genesys solutions to orchestrate over 25 billion contact center interactions per year in the cloud and on premises.  Genesys recently acquired Interactive Intelligence, a leader of cloud services for customer engagement, communications and collaboration thereby strengthening their place in the Contact Center industry.


Waterfield Technologies is an authorized reseller for IBM Analytics products including Watson and other Cloud Data Services for data and analytics. Watson Analytics, a smart data discovery service available on the cloud, guides data exploration, automates predictive analytics and enables effortless dashboard and infographic creation. Cloud Data Services provides a hybrid, open source-based approach that application developers, data scientists and IT architects seek to address their data-intensive needs and deliver both immediate and longer-term benefits. In addition, Waterfield provides expertise in IBM dashDB, a fully managed columnar data warehouse service.