Delight customers with collaborative digital interactions
Optimize the customer experience with real-time collaboration and content sharing
Elevate your collaborative services by offering customers the ability to share content with agents, in real-time, over their smartphone or other smart device.
Working collaboratively with customers delivers significant benefits for customers and agents:
Create exceptional digital experiences
Co-browse
Equip agents with the tools necessary to effortlessly screen share with customers and speed completion of important tasks such as finishing an online purchase, filling out a financial application or using an online calculator.
Share and sign documents
Provide customers the flexibility to sign documents on the fly, review key documents in real-time or share images while chatting with an agent.
Video chat
Promote a ‘virtual branch’ experience that’s both personal and interactive by implementing two-way video communications.
Business intelligence and analytics
Measure agent performance and customer interactions across channels with dashboards and reporting features that provide actionable data to enhance the customer experience.
Collaboration benefits
