Delight customers with collaborative digital interactions
Optimize the customer experience with real-time collaboration and content sharing
Elevate your collaborative services by offering customers the ability to share content with agents, in real-time, over their smartphone or other smart device.
Working collaboratively with customers delivers significant benefits for customers and agents:
Create exceptional digital experiences
Equip agents with the tools necessary to effortlessly screen share with customers and speed completion of important tasks such as finishing an online purchase, filling out a financial application or using an online calculator.
Share and sign documents
Provide customers the flexibility to sign documents on the fly, review key documents in real-time or share images while chatting with an agent.
Promote a ‘virtual branch’ experience that’s both personal and interactive by implementing two-way video communications.
Business intelligence and analytics
Measure agent performance and customer interactions across channels with dashboards and reporting features that provide actionable data to enhance the customer experience.