Delight customers with collaborative digital interactions

Optimize the customer experience with real-time collaboration and content sharing

Elevate your collaborative services by offering customers the ability to share content with agents, in real-time, over their smartphone or other smart device.

Working collaboratively with customers delivers significant benefits for customers and agents:

  • Empower customers in the issues resolution process

  • Resolve service and support issues in less time

  • Reduce call handle time

  • Increase sales conversions and opportunity for cross sell

Create exceptional digital experiences

Co-browse

Equip agents with the tools necessary to effortlessly screen share with customers and speed completion of important tasks such as finishing an online purchase, filling out a financial application or using an online calculator.

Share and sign documents

Provide customers the flexibility to sign documents on the fly, review key documents in real-time or share images while chatting with an agent.

Video chat

Promote a ‘virtual branch’ experience that’s both personal and interactive by implementing two-way video communications.

Business intelligence and analytics

Measure agent performance and customer interactions across channels with dashboards and reporting features that provide actionable data to enhance the customer experience.

Collaboration benefits

  • Increased sales conversion

  • High level customer support

  • Enhanced data collection

  • Reduce handling time

  • Regulation adherence

  • 100% app-free

  • Available on any smart device

Contact us for a demo and see how collaboration can work for you.

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