Aspect Software, a leading provider of fully-integrated consumer engagement, workforce optimization, and self-service solutions, today announced Waterfield Technologies as the winner of the 2016 Channel Partner of the Year Award. Aspect partners were selected based on criteria including: commitment to customer satisfaction, generating sales growth, service excellence and capacities, new product adoption, solid financial payment performance and participation in beta testing and Aspect programs.
The awards were presented earlier this month at ACE 2016, Aspect’s annual customer event, which brought together over 700 industry visionaries, product experts and people who live and breathe customer care for three and a half days of collaboration, discovery and networking.
“Aspect’s integrated self-service, workforce and cloud-based consumer engagement solutions are enabling our customers to create more personalized and engaging relationships with today’s digital-first consumers. Companies that keep pace with ever-changing service expectations are being rewarded with greater customer satisfaction and deeper brand loyalty,” says Chris Koziol, Aspect president. “I’d like to personally congratulate all of our ACE award winners. These companies illustrate how best-in-class customer engagement performance can impact business operations and results across the organization.”
Aspect’s fully-integrated solution unifies the three most important facets of modern consumer engagement strategy: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers and back offices seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.