Opus Research ‘Vendors that Matter Series’

Tulsa, Oklahoma – April 21, 2020 –Waterfield Technologies (WTI), a leading enterprise software and professional services organization providing voice and conversational AI solutions that drive customer engagement, today launch with Opus Research, a report highlighting Waterfield Technologies as part of the ‘Vendors that Matter’ series.   This report examines the unique qualifications and agnostic approach of Waterfield Technologies in the market for delivering artificial intelligent (AI) solutions for the contact center.  Opus Research is a diversified advisory and analysis firm proving critical insight on software and services that support multimodal customer care. 

The Opus Research “Vendors That Matter” series takes a deep dive into the qualifications of enterprise technologies and how they are successfully impacting the contact center market.  Companies represented in the report series are focused on delivering intelligent solutions that drive the customer experience and digital transformation in order to deliver business value and operational effectiveness.

In this report, Opus Research discusses Waterfield Technologies and the ability to push past the chaotic world of Conversational AI and offer businesses an agnostic approach to building long term and effective solutions that deliver real business value.  With pressure mounting to deploy AI virtual assistants and bots that can enhance the customer experience, Opus research sees enterprise spending for AI enhanced solutions quickly approaching $5 billion by 2023.  The question becomes, just how to incorporate AI effectively in a way that can deliver on customer expectations and reduce operational costs.

“AI in many organizations has been seen as a science experiment, with many projects not making it beyond the POC or trial stages in order to deliver real impact on business or customer experience”, said Mike Hentges, VP Product Innovation for Waterfield. “There is a need to help customers understand where AI makes sense and where it does not to make the most impact, not all applications need AI”. 

Waterfield Technologies brings deep contact center expertise and a comprehensive approach to enhancing and optimizing the customer experience through the one-stop shop for Conversational AI resources, supported with the Blueworx IVA platform.  With a wide variety of solution providers that offer tools, platforms and API’s that support conversational AI, how to implement can become very confusing.  Opus Research offers insight in this report as to why Waterfield Technologies is well positioned to enable AI solutions and is seen as a strong contender against key market providers.

To read more on the trends in conversational AI and how Waterfield Technologies is making an impact on the market, you can download the Opus Research here.

About Waterfield Technologies

Waterfield Technologies is a leading enterprise software and professional services firm providing customer experience solutions for organizations around the globe. Our experience and technical capabilities put mission critical applications in the hands of customers using rapid deployment methodologies and the ability to adapt applications to an ever-changing business landscape.