Build your dream team 

Intuitive, reliable and cost effective personnel resources for your contact center

Finding the right people, with the right skills, at the right time is time-consuming, costly and at times–risky. That is why we strive to hire the industry’s best resources to make your next project easy.

For over 30 years, we’ve helped clients of all sizes achieve their customer service goals by hiring the highest quality contact center technology talent. Let our technology experts ramp up your team based on need and specialized skill requirements without enduring the cost of additional full-time employees. Hiring technical skill sets can often be tricky, why not let our experts find the right talent for you?

Gain the benefits of:

  • Client-centric model with dedicated teams

  • Cross-platform and skill-specific talent

  • National coverage, both remote and on-site

  • Efficient in both waterfall and agile methodologies

  • Multi-month to multi-year contract duration

  • Proven track record of performance well above industry standards

Waterfield Staff Augmentation

  • Context Gathering & Requirements Elicitation: discovery and research activities (e.g. stakeholder interviews, requirements interviews, call analysis, agent focus groups)

  • Analysis and Tuning Recommendations: review and analyze system and application specifications

  • Grammar Development: grammars for directed dialog & natural language for speech recognition IVRs

  • Quality Assurance & UAT Assistance: create and execute test scripts and reviewing results along with reporting and documenting technical issues

Ready to get in touch?

Our team of technology experts are fully trained to address your business objectives. Connect with us today to get started.

Resource Roles:

  • Business Analysis

  • Program Management

  • Project Management

  • User Interface & User Experience Design

  • Natural Language & VUI Design

  • System Architecture

  • Infrastructure Install & Setup

  • Quality Assurance

  • Application Development

  • AI Integration

Why Waterfield Technologies

Waterfield combines great technology with an experienced team who know what it takes to drive exceptional results. Our engineers and specialists have implemented hundreds of self-service applications that increase efficiency and deliver satisfying customer experiences.

We understand your contact center services run on a variety of technology platforms. Our team is skilled and trained with every major industry technology components and leading brands including Aspect, Avaya, Blueworx, Cisco, Five9, Genesys and more.

Our team has developed highly customized, enterprise-level applications across every industry vertical including government, healthcare, retail and utilities and supports cloud, on-premise and hybrid environments as well as off-the-shelf solutions that can be quickly integrated into a contact center.