John is the President and CEO of Waterfield Technologies, the leading independent provider of contact center services and solutions. John has served as the CEO of Waterfield since 2014 and its sister company, VoiceFoundry, since its inception in 2016, helping grow the combined business by more than 3000% serving more than 750 enterprise contact center customers worldwide. During his tenure he has earned a reputation for supporting consumers and businesses alike, placing a strong emphasis on the customer experience while helping businesses execute on long term strategic initiatives such as cloud migration and macro digital transformation
John’s background is a blend of technology and operational execution across a myriad of industries including financial services, retail and healthcare. Prior to Waterfield, John was the COO of Irvine California based Affinity Financial Corporation which marketed and serviced deposit banking products to marquee affinity brands (e.g. AARP) around the globe.
Today, John resides in Tulsa, Oklahoma with his wife Julie and three daughters. John holds a Bachelor of Science degree from Covenant College (Lookout Mountain, Georgia). In addition to serving on the Board of Directors for WT, John also is a co-founder and board member of W Energy Software (www.wenergysoftware.com), a software firm focused on midstream and upstream revenue accounting and ScoutFDC (www.scoutfdc.com) , a field data capture solution for the oil/gas field service technicians.