Avaya ENGAGE 2020

Phoenix, February 2-5

Register Now

Avaya ENGAGE is the premier event for thousands looking to deliver experiences that matter. Attend exciting general sessions and hundreds of informational breakouts led by some of the industry’s most inspiring and accomplished leaders. Experience first-hand innovations in cloud communications, customer experience and more in the Expo hall. Make new connections and network with peers from across the globe. Spark ideas. Get involved. These are your four days to go All In.

February 2 – 5, 2020
Phoenix Convention Center | Phoenix, AZ
Booth 701

Join our session

Build Your Business Case for AI

Take the first step in a successful AI implementation and start delivering the best customer experiences- sooner.

To maintain a competitive edge and provide a consistently superb customer experience, many businesses are turning to artificial intelligence technologies. AI enables advanced voice response features such as automated bots and virtual assistants for enhanced customer interaction, deeper personalization, and more efficient and predictive call routing to help businesses reach new levels of optimization within their contact center.

Join the Waterfield Technologies team as we discuss

  • Why AI is so important to the customer experience today
  • Optimizing customer interactions with bots and virtual agents
  • Steps for developing your business case for AI
  • Focusing on achievable business outcomes using AI
  • Prioritizing your work efforts for fast results
  • Considerations for building your AI roadmap

Guide to Getting Started with AI
As a thank you, attendees will receive our Guide to Getting Started with AI that contains information and resources to get you on your way to delivering the best customer experiences- fast.

Start your AI journey today.

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Our Capabilities










Contact Center



As a leading technology integrator, Waterfield Technologies is passionate about helping our clients transform their legacy contact center technologies into modern digital powerhouses.  Our suite of software and service offerings simplify old, complex integrations with enterprise cloud technologies, creating satisfying experiences and unleashing employee productivity. 

Waterfield Network

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