Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, announced theater winners of the 2014 Partner of the Year Award. Aspect partners were selected from each regional theater based on criteria including: commitment to customer satisfaction, generating sales growth, service excellence and capacities, new product adoption, solid financial payment performance and participation in beta testing and Aspect programs. Aspect presented the awards during its Annual Sales Meeting in Miami.
“The commitment of all of our partners has been a vital part of maintaining and growing Aspect’s reach and increasing our market leadership,” said Chris Koziol, President of Aspect Software and General Manager of Aspect’s Interaction Management Division. “We value the dedication and value-added expertise they bring to our joint customers every single day but we also want to recognize those organizations that have excelled this past year in delivering financial growth and exceptional customer experiences. We recognize their accomplishments and express our appreciation for their achievements.”
Aspect’s Channel Partners of the Year include:
North America – Waterfield Technologies
Waterfield Technologies is the only Master Reseller of the Aspect Voxeo platform. As a leading enterprise software and professional services organization, Waterfield provides voice and mobility solutions for organizations worldwide. In addition to strong sales performance in the last year, Waterfield added a significant number of new logos, developed a strong customer base, and continued their commitment to Aspect by investing in new technologies.
Asia-Pacific – Lambda Technologies
Lambda has been an Aspect partner in Malaysia since 2002. A Value-Added Reseller with a focus on Aspect Unified IP and Workforce Management, Lambda’s solid and predictable sales performance, new logo wins, new product adoption, on time support renewals and strong financial performance secured their position as a winner.
Europe and Africa – Ocular Technologies
Ocular Technologies has been an Aspect Channel Partner in South Africa since 2006. As a rapidly growing company they are now rated as the top Communications Microsoft partner in South Africa. Ocular’s solid business performance exceeded expectations in the last year. Success in migrations, competitive displacement and new logo activity has solidified their selection as Aspect Partner of the Year.
Latin America – Bell Technologies (Belltech)
Belltech has been a partner in Latin America since 2003. The company has expanded operations by offering Aspect solutions in Chile, Argentina, Brazil, Colombia, Peru and Uruguay. As a Value-Added Reseller, Belltech continues to invest heavily in training resources to sell and support Aspect products. Sales performance, geographic coverage, and commitment to Aspect solutions place Bell Technologies as a leading partner in the Latin America region.
Aspect’s fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.