Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, announced theater winners of the 2014 Partner of the Year Award. Aspect partners were selected from each regional theater based on criteria including: commitment to customer satisfaction, generating sales growth, service excellence and capacities, new product adoption, solid financial payment performance and participation in beta testing and Aspect programs. Aspect presented the awards during its Annual Sales Meeting in Miami.
Orlando, FL – Waterfield Technologies, a leading provider of customer service solutions, and Voxeo, the Unlocked Communications™ market leader, have partnered to address the unique customer care and communication challenges facing today’s financial institutions (FIs). This partnership will revolutionize the way banks and credit unions interact with their customers in five major areas to improve customer retention, competitive positioning and profitability.