Genesys Archives - Waterfield Technologies

Articles Tagged with: Genesys

May 12, 2020

Waterfield Technologies Launches Jumpstart Services for Genesys PureEngage

Streamlining implementation and testing for new applications.

Waterfield Technologies (WTI), a leading contact center software and systems integrator providing mission critical voice and conversational AI solutions that drive customer engagement, announces the launch of their JumpStart Services for Genesys PureEngage. Waterfield’s JumpStart Services, acquired as part of the Forty 7 Ronin acquisition, provides a complete services package to help partners certify their AppFoundry applications quickly and efficiently.

October 4, 2018

Waterfield Technologies Announces the Acquisition of PDT Communications

Together Delivering Innovative Contact Center Solutions

Tulsa, Oklahoma – October 4, 2018 –Waterfield Technologies (WTI), a leading enterprise software and professional services organization providing voice and mobile solutions that drive customer engagement, today announced the acquisition of PDT Communications, a leading provider of contact center solutions that enhance the customer experience and offer a robust legacy of success and growth within the industry.

Together Waterfield Technologies and PDT Communications will enrich their first-class delivery of services and innovative applications by leveraging the combined knowledge and experience of both organizations. PDT Communications brings a long history of implementation, delivery and support focused services within the contact center market. With over 40 years of combined expertise, PDT Communications has delivered innovative solutions to mid-sized businesses within Fortune 500 companies, Governmental agencies and the Department of Defense as well as throughout the expansive SMB marketplace.

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