Contact Centers

Professional services for contact centers

We help companies work more effectively and provide superior customer service.

Waterfield Technologies provides Contact Center solutions to over 25 different Fortune 100 companies, helping them drive increased customer satisfaction while reducing overall business expense.  We can help you solve critical business issues through highly-tailored, experience-rich interactive response applications and omni-channel contact center solutions.

Services Offered

  • Contact Center Consulting
  • Procurement Guidance Services
  • Application Development
  • Project Management
  • 24 X 7 X 365 Support
  • Platform Management
  • Lifecycle Updates and Refreshes

Battle-tested Contact Center Professionals

We are a leader in customized IVR, speech recognition, PCI payment processing and CTI applications and deliver CRM integration with major market providers such as Salesforce, Microsoft Dynamics and Sugar CRM.  Hosted or on-premise, state of the art or legacy systems, we offer unmatched expertise in our Contact Center professional services.

Ready to optimize your contact center strategy? We can help.

Contact Us