Waterfield Technologies helps companies create significantly better customer experiences that result in long-term loyalty while driving immediate operational efficiencies. We are a team of Contact Center industry veterans with more than 100 years of combined expertise in innovative voice and mobile services.
Professional Services for Contact Centers
Waterfield Technologies is unmatched in its expertise for Contact Center design, procurement, application development and support. Hosted, on-premise or a hybrid system, our team of experienced engineers and specialists work to deliver the best applications and solutions possible for your business needs.
Deliver real-time integration between mobile apps and the leading marketplace Contact Center platform with our mobile framework. Agents automatically receive customer account information and rich context directly from the mobile app resulting in faster service and less bother for the customers. Our integration also unifies mobile usage data with your Contact Center analytics for unparalleled reporting.
Waterfield Technologies provides a full array of services from solution consultation, design, development and configuration through the installation and deployment of our recommended product. We are a leader in customized IVR, speech recognition, PCI payment processing and CTI applications and deliver CRM integration with major market providers. Hosted or on-premise, state of the art or legacy systems, we offer unmatched expertise in our Consulting Services.
We are ready 24x7x365 to assist if technical or other issues that affect your business arise. Downtime frustrates customers, negatively impacts revenue and leaves Contact Center managers and agents idle. Waterfield Technologies works with you to ensure the high availability your business needs and your customers expect.