Read the latest news about Waterfield Technologies

Vladimir Babiuc appointed VP of Finance and Accounting

Tulsa, Oklahoma – January 28, 2021 – Waterfield Technologies, a global leader in customer experience solutions, today announced the addition of Vladimir Babiuc as the new Vice President of Finance and Accounting. Babiuc joins Waterfield from Edelman Financial Engines where he held the position of Director of Financial and Strategic Planning. Vlad brings over a decade of financial and strategic planning experience to the Waterfield team with a specialization in value creation and identification of growth opportunities and a deep appreciation for Waterfield’s unique position in driving global contact center transformation.

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Setting the stage for accelerated growth

Tulsa, Oklahoma – October 6, 2020 – Waterfield Technologies (WTI), a leading contact center software and systems integrator providing mission critical voice and conversational AI solutions, is excited to announce the appointment of Steve Kezirian as Chief Executive Officer (CEO). Kezirian succeeds John Marino, WTI’s former CEO, who will be transitioning to TTEC following TTEC Digital’s acquisition last month of VoiceFoundry, a division of Waterfield Technologies. Marino will remain on the WTI Board of Directors.

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Streamlining implementation and testing for new applications.

Waterfield Technologies (WTI), a leading contact center software and systems integrator providing mission critical voice and conversational AI solutions that drive customer engagement, announces the launch of their JumpStart Services for Genesys PureEngage. Waterfield’s JumpStart Services, acquired as part of the Forty 7 Ronin acquisition, provides a complete services package to help partners certify their AppFoundry applications quickly and efficiently.

Opus Research ‘Vendors that Matter Series’

Tulsa, Oklahoma – April 21, 2020 –Waterfield Technologies (WTI), a leading enterprise software and professional services organization providing voice and conversational AI solutions that drive customer engagement, today launch with Opus Research, a report highlighting Waterfield Technologies as part of the ‘Vendors that Matter’ series.   This report examines the unique qualifications and agnostic approach of Waterfield Technologies in the market for delivering artificial intelligent (AI) solutions for the contact center.  Opus Research is a diversified advisory and analysis firm proving critical insight on software and services that support multimodal customer care. 

Accelerating CX in the Contact Center

Tulsa, Oklahoma – April 1, 2020 –Waterfield Technologies (WTI), a leading enterprise software and professional services organization providing voice and conversational AI solutions that drive customer engagement, today announced the acquisition of Forty 7 Ronin, a rapidly expanding industry leader in customer experience (CX) solutions that boost business performance.  Forty 7 Ronin brings decades of collective voice and multi-channel consulting services focused on contact center transformation.

Together Delivering Innovative Contact Center Solutions

Tulsa, Oklahoma – December 4, 2018 –Waterfield Technologies (WTI), an industry leading technology organization focused on the delivery of customer experience applications in and around the contact center, today announced the acquisition of Digital DataVoice (DDV), a principle provider of Contact Center solutions that delivers actionable omnichannel experiences across all major industry verticals.

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Waterfield Technologies and Bright Pattern partner to deliver a comprehensive approach to application lifecycle management for Interactive Voice Response and omnichannel self-service solutions.

Tulsa, Oklahoma – October 09, 2018 – Waterfield Technologies, a leading enterprise software and professional services organization providing voice and mobile solutions that drive customer engagement, today announced a partnership with Bright Pattern, a leading provider of enterprise contact center software. The partnership will deliver an enriched customer experience through comprehensive omnichannel self-service technologies across all industries.

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Together Delivering Innovative Contact Center Solutions

Tulsa, Oklahoma – October 4, 2018 –Waterfield Technologies (WTI), a leading enterprise software and professional services organization providing voice and mobile solutions that drive customer engagement, today announced the acquisition of PDT Communications, a leading provider of contact center solutions that enhance the customer experience and offer a robust legacy of success and growth within the industry.

Together Waterfield Technologies and PDT Communications will enrich their first-class delivery of services and innovative applications by leveraging the combined knowledge and experience of both organizations.  PDT Communications brings a long history of implementation, delivery and support focused services within the contact center market.  With over 40 years of combined expertise, PDT Communications has delivered innovative solutions to mid-sized businesses within Fortune 500 companies, Governmental agencies and the Department of Defense as well as throughout the expansive SMB marketplace.

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Waterfield Technologies, a leading enterprise software and professional services organization providing voice and mobile solutions, today announced a new services offering for User Customer Experience (UX) Design to support the delivery of multi-channel customer interactions.   The UX Design service offered by Waterfield is a data-driven and analytical approach to user engagement that delivers increases in productivity and adoption of multiple communication channels.

User experience design – UX, UXD, UED or XD – has been around for a long time. The newly offered UX Design service incorporates human factors into the process by combining the practices of psychology and engineering to design solutions around human behavior, delivering real business results. The concept of enhancing the customer experience by improving the usability, accessibility, and ease of use for customer interactions with UX design just makes sense.

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Aspect Software, a leading provider of fully-integrated consumer engagement, workforce optimization, and self-service solutions, today announced Waterfield Technologies as the winner of the 2016 Channel Partner of the Year Award.  Aspect partners were selected based on criteria including: commitment to customer satisfaction, generating sales growth, service excellence and capacities, new product adoption, solid financial payment performance and participation in beta testing and Aspect programs.

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Tulsa, OK – February 1, 2016 – WTI Holdings announced today that it has completed its acquisition of the IBM® WebSphere® Voice Response and IBM® Unified Messaging for WebSphere® Voice Response products (collectively, “WVR”). A stand alone entity, Blueworx, has been created to focus on the continued advancement of the platform and ensure the success and total satisfaction of every current and future customer.

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The 2015 IBM Cost of Data Breach Study found the average total cost of a data breach to be $3.79 million

WEBINAR EVENT: Securing Credit Card Payments in the Contact Center

Featuring the Cybersecurity experts at Visa and Waterfield Technologies. Hosted by Aspect.
July 30, 2015 at 2:00 PM EDT

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Leaders in Contact Center Technology and Mobile Applications Development Join Forces to Provide Innovative, Multi-Platform Solutions

Tulsa, OK – January 22, 2015 – Waterfield Technologies, LLC, a leading provider of voice and mobile applications for the enterprise, announced today that it has acquired Chrysalis Software, Inc., a premier supplier of professional services and software for the contact center industry.

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Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions, announced theater winners of the 2014 Partner of the Year Award. Aspect partners were selected from each regional theater based on criteria including: commitment to customer satisfaction, generating sales growth, service excellence and capacities, new product adoption, solid financial payment performance and participation in beta testing and Aspect programs. Aspect presented the awards during its Annual Sales Meeting in Miami.

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Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, today announced the addition of a new North America channel partner, Waterfield Technologies, a leading provider of voice and mobile customer interaction solutions. Waterfield Technologies, which served as Voxeo’s Master Reseller, now strengthens Aspect’s robust channel partner program as well with their ability to deliver custom software development, self service automation services, and mobile application portfolios.

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ORLANDO, FL — March 20, 2013 – Voxeo, the leading provider of Unlocked Communications^TM, announced today that it has been selected by a panel of prestigious industry judges as the winner of “Best of Enterprise Connect,” which recognizes exhibitors who have made significant technological advancements within the enterprise communications industry. Enterprise Connect, produced by UBM Tech, is being held this week in Orlando Florida.

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Orlando, FL – Waterfield Technologies, a leading provider of customer service solutions, and Voxeo, the Unlocked Communications™ market leader, have partnered to address the unique customer care and communication challenges facing today’s financial institutions (FIs). This partnership will revolutionize the way banks and credit unions interact with their customers in five major areas to improve customer retention, competitive positioning and profitability.

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