Overview

Waterfield Technologies is looking for a Java Developer.

As a leading technology integrator, Waterfield Technologies is passionate about helping our clients transform their legacy contact center technologies into modern digital powerhouses. We operate at the intersection of customer experience and AI – delivering mission-critical IVR applications on key industry manufacturers including Aspect, Avaya, Cisco, and Genesys to conversational Intelligent Virtual Agents aimed at automating phone calls and chats using the same technology that powers IBM Watson and Amazon Alexa.

The Java Developer position requires the technical knowledge of communication infrastructure design requirements.

Knowledge of industry standards for designing, engineering, installing, maintaining, and testing telecommunications equipment and applications. The candidate will lead the troubleshooting, analyzes logs, and tracks the nature and resolution of technical problems.

The Java Developer is also responsible in establishing and maintenance of user accounts, profiles, file sharing, access privileges and security; performs daily back-ups, researches, monitors, troubleshoots and resolve telephony problems.

Responsibilities

• • Provide collaborative approach in the design, implementation, support and maintenance of Genesys application.
  • Design, configuration, maintenance, and support of IVRs and call flow both for new and existing users.
  • Provide consultation to different departments about current features of the VoIP system (Genesys).
  • Isolate, reproduce and resolve problems using available systems and tools, and investigate potential workarounds for verified defects.
  • To be the escalation support interface with customers and partners when necessary and to ensure that the company is always represented in the most positive manner. To help set the correct problem resolution expectations and to provide timely progress reports to the appropriate levels of the support organization.
  • Analysis of call logs to discover any underlying issues or trends.
  • Adhere strictly to Service Level Agreement on ticket resolution.
  • Analyze business requirements from a Call-Center point of view.
  • Proactively monitors the system utilization to ensure that the voice infrastructure is working optimally and capture potential issues before business impact is realized.
  • Perform other related support duties, as required by the company.

Qualifications

• • 2-3 years of mid to advance level JAVA programming experience with exposure to MAVEN “Project Object Model” or any Object Oriented Project Emulators, Javascript programming.
  • IVR/ASR App Development skills using the standard GVP toolset with Nuance as ASR Engine is a plus.
  • Working knowledge of “Genesys Composer” is a plus.
  • Progressive, hands on working knowledge and experience of Genesys application, SIP server, HA architecture, Voice routing, OCS, and Genesys reporting is a plus.
  • Knowledge of Genesys/Asterisk call routing management is a plus.
  • Strong troubleshooting skills & Strong attention to detail.
  • Ability to work in a fast-paced, team-oriented environment.
  • A problem solver, analytical, and with a strong ability to adapt to change.
  • 1099 only

Desirable Requirement

• • Experience with the following products, technologies, and environments: Asterisk, SQL, SIP, RTP

If you’re ready to grow your career in an energetic, customer-focused environment. Waterfield may be looking for you!
You may send your resume to careers@waterfield.com