Keeping a call-center running smoothly can be challenging for even the largest enterprises. Customers call in expecting immediate service and engagement for their issues. Contact center agents want support from higher-ups in managing their call queues and getting to critical customer complaints promptly. Incorporating artificial intelligence customer experience solutions can go a long way toward relieving pain points experienced by both groups.
Waterfield Technologies and Bright Pattern partner to deliver a comprehensive approach to application lifecycle management for Interactive Voice Response and omnichannel self-service solutions.
Tulsa, Oklahoma – October 09, 2018 – Waterfield Technologies, a leading enterprise software and professional services organization providing voice and mobile solutions that drive customer engagement, today announced a partnership with Bright Pattern, a leading provider of enterprise contact center software. The partnership will deliver an enriched customer experience through comprehensive omnichannel self-service technologies across all industries.
Together Delivering Innovative Contact Center Solutions
Tulsa, Oklahoma – October 4, 2018 –Waterfield Technologies (WTI), a leading enterprise software and professional services organization providing voice and mobile solutions that drive customer engagement, today announced the acquisition of PDT Communications, a leading provider of contact center solutions that enhance the customer experience and offer a robust legacy of success and growth within the industry.
Together Waterfield Technologies and PDT Communications will enrich their first-class delivery of services and innovative applications by leveraging the combined knowledge and experience of both organizations. PDT Communications brings a long history of implementation, delivery and support focused services within the contact center market. With over 40 years of combined expertise, PDT Communications has delivered innovative solutions to mid-sized businesses within Fortune 500 companies, Governmental agencies and the Department of Defense as well as throughout the expansive SMB marketplace.