Waterfield Technologies, a leading enterprise software and professional services organization providing voice and mobile solutions, today announced a new services offering for User Customer Experience (UX) Design to support the delivery of multi-channel customer interactions. The UX Design service offered by Waterfield is a data-driven and analytical approach to user engagement that delivers increases in productivity and adoption of multiple communication channels.
User experience design – UX, UXD, UED or XD – has been around for a long time. The newly offered UX Design service incorporates human factors into the process by combining the practices of psychology and engineering to design solutions around human behavior, delivering real business results. The concept of enhancing the customer experience by improving the usability, accessibility, and ease of use for customer interactions with UX design just makes sense.