Leaders in Contact Center Technology and Mobile Applications Development Join Forces to Provide Innovative, Multi-Platform Solutions
Tulsa, OK – January 22, 2015 – Waterfield Technologies, LLC, a leading provider of voice and mobile applications for the enterprise, announced today that it has acquired Chrysalis Software, Inc., a premier supplier of professional services and software for the contact center industry.
Together Waterfield Technologies and Chrysalis Software will expand their ability to deliver first class professional services and applications by leveraging Waterfield Technologies’ experience within the contact center industry and custom mobile development frameworks, in combination with Chrysalis Software’s experience with the Avaya suite of products including Interactive Voice Response, Contact Center and Workforce Management platforms.
The acquisition is expected to significantly expand both companies’ offerings across an unmatched selection of contact center platforms with offerings that will include applications and services focused on the financial, healthcare, retail, and energy verticals as well as create greater efficiencies and increase market share.
Additional benefits for partners and customers include:
- Unparalleled experience in the customer service industry.
- Partnerships with leading best-of-breed contact center technology providers including Aspect, Avaya, Genesys and Cisco.
- The ability to offer a robust suite of products in a variety of configurations, including on premise, hosted, and hybrid implementations.
- A reputation for creativity & innovation alongside leading contact center software platforms – bringing new solutions to the market quickly and filling gaps where they may exist.
“We’re extremely excited about the future of both companies,” said John Marino, Chief Executive Officer of Waterfield Technologies. “Together we will lead through unmatched customer service and client focused delivery, combine industry knowledge with technical expertise to drive new innovation, and build recurring revenue to fund the expansion of ongoing product and software development.”
“The combination of our two companies will further our ability to deliver first class contact center professional services and applications for Avaya customers by leveraging Waterfield’s extensive experience with IVRs, mobile applications, and cloud-based solutions,” said Debbie Diersch, Chief Operating Officer and former President of Chrysalis Software.
Chrysalis Software will be maintained separately as a Waterfield Technologies’ company and will continue its mission and focus on the Avaya Contact Center marketplace.
About Waterfield Technologies
The Waterfield Group has been serving the American consumer since 1928 and continues its legacy of offering unmatched goods and services through its technology division, Waterfield Technologies. Waterfield Technologies is leading enterprise software and professional services firm providing Voice and Mobility solutions for organizations worldwide. Waterfield’s experience and technical capabilities deliver mission critical customer service applications using core technology from major software players such as Apple, Google, Aspect, Genesys and Cisco. Information about Waterfield Technologies products and services can be found at www.waterfieldtechnologies.com.
About Chrysalis Software
Chrysalis Software, Inc. has provided exceptional professional services and products for the contact center industry for almost two decades. Chrysalis specializes in providing services and value-added applications for hosted and premises-based Avaya Contact Centers, Interactive Voice Response systems, Computer Telephony Integration, and complex desktop and database integrations. Information about Chrysalis Software’s products and services can be found at www.chrysalis.net.