Give your customers accurate information, fast service and the empowerment they want with an on-demand or on-premise solution from Waterfield Technologies.
Waterfield implements natural speech solutions so your customers can use conversational speech or touch tone to make their transactions promptly, using your business rules, and their preferred channel.
Waterfield can also help you implement advanced biometric speech authentication to identify and authenticate your customers. A person's voice print can now authenticate access to the chosen application.
Interactions with a friendly and easy to use system (which can provide efficient access to information) can lead to improved customer satisfaction and lower your assisted-service costs. Callers with more complex issues can be promptly connected to assisted-service channels, along with all their pertinent information, ensuring a warm hand-off and a satisfying customer experience.
Application examples of Waterfield's implementation of voice / speech include IVR and Natural Speech / Speech Recognition, (vXML, voIP) for online banking, account inquiries, credit card and check payment authorizations, service activations, customer service requests, directory assistance, service disconnects, and outage management.
Let us show you how robust, flexible solutions from Waterfield Technologies can help you achieve higher rates of automation, better customer service and improved efficiency ratios.
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