Service, Experience and Technology
Waterfield Technologies maintains unmatched personalized service and value that is unique in any enterprise application organization, much less within the telecommunication services industry. By combining more than 75 years of voice & web experience, innovative technology, and an unrelenting commitment to service, Waterfield Technologies supports and delivers applications that exceed expectations and deliver maximum business satisfaction.
Our customers love our service – we love what we do.
Waterfield’s array of solutions include telephony and web based applications that help a wide array of businesses and corporations address today’s most complex business challenges. From distribution and presentation of key customer information to producing complex automation solutions, Waterfield’s team of specialists can create the value needed to succeed in today’s B2C marketplace.
Our Solutions include:
- Interactive Voice Applications — Create and support user friendly, highly functional interactive voice applications.
- Content Management Services — Create and deploy next-generation content-based services or managed services to generate revenue.
- Customer care – Improve customer service and reduce churn by providing your customer care department with access to the latest information on bills, account plans, and marketing promotions
- Product Marketing — Ensure the availability of your critical IT services through visibility, control, and automation across infrastructure including applications, servers, networks, and storage.
- Mobile Development & Deployment — Building market leading mobile applications that compliment our holistic B2C engagement suite for effectively managing customer interactions.
Maintenance & Support
Waterfield Technologies offers hardware, software and application support contracts to clients in all industries. Our support staff and resource teams can be available to monitor and maintain your mission critical business applications 24 hours per day / 365 days per year.
Support Options
- 8-5 Monday – Friday (for less critical systems).
- 8-5 Monday – Friday Extended (for less critical systems that may need occasional after hours support).
- 7 X 24 X 365 (for mission critical systems).
- Software Only Support (for core software support, patches, upgrades, etc.)
- Application Only Support (for standard and custom written applications)
- Software and Application Support (for all software and application components)
Depending upon your company’s needs and budget, Waterfield Technologies can tailor a Support & Maintenance plan specifically for your business.
Voice Solutions
Waterfield Technologies is a leader in providing voice automation solutions. Our systems range from traditional DTMF (push-button) applications all the way to cutting edge natural language speech recognition applications. Our approach to voice development is unique in that our focus is tied to the needs of your business. We believe that the overall perception of voice applications remains negative in todays marketplace due to improper deployment and overall misuse. Our goal is to make interactive automation a healthy, effective tool for your business that reduces support costs and increases customer satisfaction through efficient, effective interaction management.
Voice Technologies
- DTMF Touch-Tone
- Directed Dialogue Voice Recognition
- Natural Language Voice Recognition
- Voice Printing / Biometric Authentication
- Text-To-Speech
- VXML & Open Standard Development
- Multi-Lingual Support
- CTI Screen Pop Applications
- Workflow and Process Management
Voice Partners
- Convergys (Edify – Intervoice)
- Syntellect
- Nuance
- NMS Natural Micro Systems
- Dialogic
- Intel
- Collab
Maximize your customer service applications while minimizing expense by utilizing Customer Self Service Voice Solutions from Waterfield Technologies.
Data-Integrations
Data Integration is key to providing your customers with the information they want when they need it. Whether your data resides in a database, legacy mainframe system, or external data source it can be made available to your customers via a Waterfield Technologies voice solution.
Data Source
- SQL, Oracle, Sybase, DB2, ODBC, etc…
- Mainframe – IBM, HP, AS400, UNIX, etc….
- SOAP
- COM
- DLL
- http, https, ftp, ftps, etc….
If your data is accessible, Waterfield Technologies can access it.
On-Premise or Hosted
Waterfield Technologies can provide you with your own client-owned IVR system, or we can run your custom developed application on our “farm” of hosted servers.
Pros & Cons of On-Premise Solutions
- Your company OWNS the hardware, software, applications, etc..
- Your company maintains the hardware, network, back-ups, etc.
- Your company maintains the lines and relationship with the Telco provider.
- Your company pays retail Telco pricing.
- Large capital investment up front.
- Lower ongoing expenses.
- Maintenance and Support expenses.
Pros & Cons of Hosted Solutions
- No capital expenses.
- Waterfield Technologies maintains all hardware, network, backups, etc.
- Real-Time redundancy.
- Waterfield Technologies maintains the lines and relationship with the Telco provider.
- Waterfield Technologies passes along its wholesale Telco pricing.
- Predictable, stable ongoing expenses.
- 7 X 24 X 365 Support INCLUDED
Whether your company requires a dedicated on-premise solution, or your company prefers a worry-free hands-off hosted solution, Waterfield Technologies can meet your needs.
