Outstanding Mobile Experiences Your Customers Will Love and Appreciate
We deliver innovative mobile and web solutions.
Waterfield Technologies assists leading companies to conceive and implement bespoke digital solutions and solve complex business needs. From creating new mobile, web and multi-channel strategies to reengineering dated business processes, our strategists, consultants, and project managers work alongside your team to craft the most powerful solutions and rewarding user experiences on the market.
Your customers are mobile. Most contact centers are not.
Our Mobile Communication Engine empowers your mobile customers to initiate a conversation in a channel of their choice, with the most suitable agent, seamlessly from your mobile app. Agents automatically receive customer account information and rich context from the mobile app, reducing handle time and call transfer rate.
The Waterfield Technologies solution gives your customers information and the power to decide how they want to interact with your contact center.
Queue wait-time display
Multi-channel support including chat, SMS, email, voice, video
Continuity of experience
Our Mobile Communication Engine provides a modern web-based API to integrate mobile and web apps with the major contact center platforms.
Projects We’re Proud to Share
Ready to optimize your mobile strategy? We can help.