Services

Contact Center Services for Your Business Needs

Waterfield Technologies helps companies create significantly better customer experiences that result in long-term loyalty while driving immediate operational efficiencies. We are a team of Contact Center industry veterans with more than 100 years of combined expertise in innovative voice and mobile services.

Professional Services for Contact Centers


Waterfield Technologies is unmatched in its expertise for Contact Center design, procurement, application development and support.  Hosted, on-premise or a hybrid system, our team of experienced engineers and specialists work to deliver the best applications and solutions possible for your business needs.

services-01

services-02

Mobile & Web


Deliver real-time integration between mobile apps and the leading marketplace Contact Center platform with our mobile framework.  Agents automatically receive customer account information and rich context directly from the mobile app resulting in faster service and less bother for the customers.  Our integration also unifies mobile usage data with your Contact Center analytics for unparalleled reporting.

Consulting


Waterfield Technologies provides a full array of services from solution consultation, design, development and configuration through the installation and deployment of our recommended product.  We are a leader in customized IVR, speech recognition, PCI payment processing and CTI applications and deliver CRM integration with major market providers.  Hosted or on-premise, state of the art or legacy systems, we offer unmatched expertise in our Consulting Services.

services-03

services-04

Customer Support


We are ready 24x7x365 to assist if technical or other issues that affect your business arise.  Downtime frustrates customers, negatively impacts revenue and leaves Contact Center managers and agents idle.  Waterfield Technologies works with you to ensure the high availability your business needs and your customers expect.

CORPORATE HQ

Waterfield Technologies
One West Third Street
Suite 1115
Tulsa, OK 74103

Connect
Newsletter