Avaya Aura® Contact Center and Avaya Aura Call Center Elite Multichannel transform a one-dimensional call center into a multimedia contact center that can manage and route multiple communication channels, including home phone, cell phone, online chat and email – giving customers the ability to use the point of contact that is most convenient. Intelligent routing and resource selection features help determine the best agent for each customer inquiry.
Avaya Aura Workforce Optimization is a comprehensive solution that includes everything from workforce management tools for scheduling and forecasting to quality management solutions that span contact recording and monitoring, coaching and eLearning and speech analytics.
Chrysalis Software has more than 20 years’ experience working with Nortel software and equipment. We can help you optimize what you have and bridge the gap between legacy and new Avaya technology. We’ll work with you to strategize a plan that meets your current and future needs.
Avaya IP Office
Small and midsize businesses must be able to respond efficiently and accurately to their customers regardless of the channel they choose. Chrysalis Software can guide your efforts to acquire the sophisticated technology that your business needs without all the complexity – Avaya Contact Center Select for IP Office.
Additionally, Chrysalis offers a range of products that integrate with and enhance the Avaya Contact Center Suite such as Caller Elected Callback (CECB), CTI, secure PCI payments and a robust mobile framework.