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Convergys Named 2010 Service Winner in Outsourcing by CRM Magazine

CINCINNATI & NEW YORK, Mar 11, 2010 (BUSINESS WIRE) — Convergys Corporation (CVG 12.56, +0.29, +2.36%), a global leader in relationship management, announced today that Customer Relationship Management (CRM) Magazine selected it as a Service Winner in the Outsourcing category.

CRM Magazine is a leading publication of the customer relationship management (CRM) industry. Recognizing how the economic climate helped drive service as a significant differentiator, CRM magazine’s annual CRM Service Awards honor the vendors, consultants, and end-user companies focused on customer experiences through the integration of people, processes, and technologies.

Citing Convergys’ excellent reputation in the marketplace, innovative roadmap, and overall value proposition, CRM announced the winners in the “2010 Service Awards” March issue — its seventh annual review of industry innovation and success.

CRM Magazine has previously recognized Convergys in the Outsourcing category in 2006, 2007, and 2008.

CRM Magazine selects its service winners based on a proprietary selection formula that includes industry analyst ratings for customer satisfaction, depth of functionality, and company direction.

“We are honored to be recognized once again by CRM Magazine as the winner in the Outsourcing category,” said Andrea Ayers, Convergys President, Customer Management. “This recognition is a testament to the strength of our dedicated contact center agents across the globe. Convergys is committed to providing a superior service experience to our clients and their customers through our agent-assisted and self-service solutions, and this award solidifies that commitment.”

“CRM Magazine is pleased to present the 2010 CRM Service Awards to those companies and individuals raising the bar in service-related customer relationship initiatives. These efforts are helping companies streamline business processes, maximize profitability, and provide more value to customers,” said David Myron, editorial director of CRM Magazine. “Congratulations to this year’s award recipients. May they continue to raise the standard of CRM excellence.”

Convergys Customer Solutions optimize everyday interactions throughout our clients’ enterprises — turning the customer experience into a strategic differentiator. As a single-source provider of self-service, agent-assisted, and proactive care, Convergys combines consulting, innovative technology, and agent-assisted services to optimize the customer experience and strengthen customer relationships. Through the provision of outsourcing services or improvements to an in-house contact center, Convergys helps its clients build more effective relationships with their customers.

About Convergys

Convergys Corporation (CVG 12.56, +0.29, +2.36%) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys, a Fortune Most Admired Company for nine consecutive years, has approximately 70,000 employees in 82 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com

(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

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