ECCU Automates IVR & Account Opening With WT
- POSTED: July 12th, 2011 CATEGORY:
- Financial Services
- Main
- News
- Outsystems
ECCU, a full-service financial institution and banking resource for churches, Christian schools, missionaries, and other evangelical ministries, selected WT to both streamline their new account opening process and improve their existing IVR.
Online Enrollment & Account Opening
Waterfield’s Online Enrollment & Account Opening solution allows ECCU customers to open and fund new accounts in a simple online process, turning the online environment into a highly profitable sales channel. Built upon Outsystems .NET Agile Development Platform, WT’s solution includes industry-leading risk management, reporting, compliance, and configurability, as well as initial funding via transfers over the ACH network. The new solution provides ECCU with a secure, convenient method to serve their growing membership base within the US as well as missionaries serving throughout the world.
WT’s solution features real-time integration with FIS/eFunds ID Verification to protect against identity fraud and comply with the PATRIOT Act Section 326, 314 (a) and OFAC regulations. In addition to verification, the solution also validates, verifies and authenticates an applicant’s identity at new account opening with ID Authentication. Incorporating all aspects of the membership enrollment and account opening process into one solution, will allow ECCU and members to instantly open and fund new accounts.
IVR
WT was also selected to upgrade, service, and make modifications to ECCU’s existing IVR. WT upgraded ECCU to the most current Convergys/Edify Voice Interaction Platform (EVIP). The new solution provides customers with anytime, anywhere access to account information. WT also built a development environment for ECCU to ensure all changes and modifications are throughly approved and tested prior to deploying in a production environment.
About ECCU
ECCU is the banking resource for churches, Christian schools, and other evangelical ministries nationwide. They also serve missionaries in more than 100 countries around the world. While its business focus is providing financial services to evangelical organizations, the credit union does provide personal banking services such as savings and checking accounts to individual members and their families. For more than 45 years ECCU’s members and employees have shared a commitment to the mission of making evangelical Christian ministries more effective.
