Waterfield Technologies

Waterfield Technologies is a leading provider of multi-channel customer service solutions for financial services, energy and utility enterprises worldwide. The company’s suite of on-demand and premise-based offerings provides our customers the opportunity to improve the speed, quality and efficiency of customer, business partner and stakeholder interactions while reducing assisted-service operating costs.

Waterfield Technologies provides complete design and development of custom applications as well as the re-engineering of existing applications. Our software engineers are well versed  in Agile development methodologies which allows our team to accelerate the development of software applications  thereby reducing time to market. We provide expertise in call center solutions and multi channel communication integration.

We offer the following custom software development and self service automation services:

•    Custom web based software applications design and development
•    IVR application development and customization
•    Systems integration
•    Customer retention and acquisition solutions
•    Secure widgets development and deployment
•    Agile software development platform and network management
•    IVR refresh, maintenance and upgrades
•    Intranet, extranet, and portal development
•    Legacy applications integration/migration
•    Customer call center technology analysis and upgrades
•    Requirements gathering and analysis
•    Policy management solutions

By leveraging a suite of established products from some of the industry’s most progressive companies, Waterfield brings solutions to our customers that reduce overall expense while improving the customer experience by making key customer data and transaction sets more accessible and usable through established voice and web channels.

Waterfield Technologies is a wholly owned subsidiary of Affinity Financial Corporation and a sister company of Waterfield Bank and Waterfield Financial Services.