About WTI
Waterfield Technologies (WT) portfolio of pre-built, private label applications and development services provides financial services and utility customers of all sizes the opportunity to optimize competitive advantage while reducing their operating costs.
Waterfield Technologies (WT) is a subsidiary of Affinity Financial Corporation with key customers that include GE Capital, Citibank, AIG, Centerpoint Energy, Alaska Communications, American Association of Retired Persons, the American Medical Association, BMW Finance and Household International.
With an emphasis on optimizing efficiency, quality and performance across all communications channels, Waterfield’s offerings address the growing need for enterprises to automate, integrate and personalize customer, supplier and employee interactions.
Leveraging standards-based technology from world class hardware, software and services partners, WT provides a blended delivery model for the full range of multi-channel integration – from leading-edge self-service web, voice, email, speech and contact center automation solutions to high performance desktop and back-office integration suites that enable a synchronized end-to-end customer experience. By optimizing interaction channels, your organization can enhance analysis and planning, improve the development and deployment of multi-channel cross-sell and retention programs and measure the effectiveness of marketing, sales and service strategies.
Waterfield Technologies provides complete design and development of custom applications as well as the re-engineering of existing applications. Our software engineers are well versed in Agile development methodologies which allows our team to accelerate the development of software applications thereby reducing time to market. We provide expertise in call center solutions and multi channel communication integration.
We offer the following custom software development and self service automation services:
• Custom web based software applications design and development
• IVR application development and customization
• Systems integration
• Customer retention and acquisition solutions
• Secure widgets development and deployment
• Agile software development platform and network management
• IVR refresh, maintenance and upgrades
• Intranet, extranet, and portal development
• Legacy applications integration/migration
• Customer call center technology analysis and upgrades
• Requirements gathering and analysis
• Policy management solutions
Headquartered in Irvine, CA and Tulsa, OK, Waterfield Technologies (WT) has serviced leading Financial Services and Utility Customers by delivering a full range of On-Premise and On-Demand multi-channel solutions. Coupled with deep domain expertise, WT’s commitment to agile, flexible, interoperable and adaptable technical architecture enables its applications and services portfolio to not only meet, but exceed the demands of our customers evolving business requirements AND time to market.
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