Collab
COLLAB was founded in 2003 by experienced call centre technology professionals. Anticipating a technology revolution in the industry with the widespread adoption of Internet Telephony, COLLAB started developing 3G contact centre solutions specifically targeted to Network Service Providers and Wireless Operators. COLLAB has built OneContact, a robust IP telephony platform for managing customer interactions seamlessly across all media including voice, video, e-mail and instant messaging. The commercial launch of OneContact happened in 2005. Since then, OneContact is delivering results in dozens of customers in multiple sites, spread over three continents.
COLLAB is a privately-held company with Novabase as a majority shareholder. Established in 1989, Novabase is the largest Portuguese IT company. With more than 1700 employees in 2007, Novabase has two main business divisions: Novabase Consulting (IT Consulting, Systems Integration and Application Outsourcing) and Novabase Engineering Solutions (IT Infrastructures, Interactive TV, Ticketing, Access Control, Telecommunications Products and Infrastructures Outsourcing). Novabase has been listed on the Euronext Lisbon since July 2000. For more information on Novabase visit www.novabase.pt.