Telecommunications
Waterfield’s array of solutions for the Telecommunications industry include telephony and web based solutions which help telecommunication companies, carriers and ISP’s address today’s most complex business challenges. From protection of key customer information to producing second generation marketing and automation services, Waterfield’s team of solution specialists can create the value needed to succeed in today’s telecommunications market.
Solutions include:
Content Management Services — Create and deploy next-generation content-based services or managed services to generate revenue.
Automated service management — Maintain service availability across all infrastructure domains with real-time, accurate analysis of network root-cause faults and their business impact.
Customer care – Improve customer service and reduce churn by providing your customer care department with access to the latest information on bills, account plans, and marketing promotions
Product Marketing — Ensure the availability of your critical IT services through visibility, control, and automation across infrastructure including applications, servers, networks, and storage.
Managed Services — Generate revenue by leveraging the latest technology as managed services for your business customers.